https://ctl.gatech.edu/sites/default/files/webform/teaching_with_technology_partner/9808/como-hablar-con-una-persona-en-american-airlines.pdf

https://ctl.gatech.edu/sites/default/files/webform/teaching_with_technology_partner/9808/%C2%BFcomo-hablar-con-una-persona-en-american-airlines.pdf