https://developer-community.sage.com/topic/5769-hp2guide-how-do-i-get-a-human-at-american-lines-immediately-agent-service/

https://developer-community.sage.com/topic/5769-h%E1%97%B4%E1%92%AAp%C2%AE2guide-how-do-i-get-a-human-at-american-%F0%9D%92%9C%F0%9D%92%BE%F0%9D%93%87lines-immediately%C2%BF-agent-service/